If you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the email firstname.lastname@example.org and we will do everything we can to correct our mistake. You will be provided with a new products or a refund, depending on your preference. Important: Please state your order ID.
For orders within the UK and Spain, GALERNA’s products will be shipped and delivered within 5-6 and 2-3 business days respectively.
GALERNA does not process or ship orders on Saturday or Sunday. Orders will be typically shipped the following business day. We supply a tracking number for all shipments, so you can follow your order at the couriers’ websites. If you experience delays please contact email@example.com and we will look into your order.
All domestic and international orders will be issued with their order tracking number. GALERNA is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, and you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.
If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact.
The customer is responsible for paying the return shipping costs back to GALERNA.
GALERNA ensures that its suppliers have high standards by keeping close contact with all of them through regular visits and controls at all their factories. Galerna took the time to create something unique, different and with high quality bringing to the customer an exclusive experience of having an elegant, and well-designed textile products with a competitive price.
GALERNA pays close attention to the production of its collections and only uses the best materials and the sharpest designs. A meticulous care for detail allows GALERNA to maintain and constantly develop the product quality.
The socks sells by GALERNA are cotton made and the main propose is to offer high quality and unique designs. GALERNA´s socks are manufactured using 170-needle knitting machines and the softest combed cotton.
The result is an exceptionally comfortable and durable pair of socks.